Ensure Customer Success
Where industry has traditionally focused on customer satisfaction, Websquare focuses on customer success. To us, customer success is more than just an aspirational job title or a new spin on the customer service function. It’s an evolution of customer service, requiring new skill sets and mindsets to staff our customer success organization
What Does This Mean For You?
The customer success model aligns the interests of Websquare with the interests of the customer in a quantifiable way. We are much more proactively involved in a customer’s success over customer service, which has historically functioned more as an ad-hoc troubleshooting service driven by upsell opportunities. You won’t find that here at Websquare. We are in it to win it with you.